Here you'll find answers to common questions about E-iceblue's Spire product series, covering both purchase and technical topics, so you can get solutions more efficiently.
- For purchase inquiries, please contact sales@e-iceblue.com.
- For technical support, please contact support@e-iceblue.com.
Q1: What benefits are available if I purchase your products?
A : The technical support team provides high quality service:
- 1 Business day Guaranty E-Mail Response
- 1 Business days Guaranty Forum Questions Reply
- 3 Business days Guaranty Hotfix Version Publish
- 14-day Money Back Guaranty
- 30-day Free Trial
- 1 Year Free Update and Free Prior Technology Support
- Free Customized Service for OEM users
Absolutely 5-Star Services! Just Enjoy!
Q2: Can I evaluate prior to purchasing?
A : Yes! All e-iceblue components have a risk free, evaluation version available. We strongly encourage developers to download and try our components prior to purchasing in order to ensure that they will fill your needs 100%.
Q3: Do you offer technical support when I'm evaluating a product?
Q4: Can I request a special feature?
A : Yes! We are always trying to improve our products. Your request will be a huge help!
Q5: Is it possible to get a discount?
Q6: Is it safe to purchase product via your website?
A : It is 100% secure to do business with us. The Payment platforms we utilize is PayPal & 2checkout, which are two of the most trusted ecommerce companies in the world. The order of your private information, such as credit card number, addresses and so on will never be disclosed without your specific permission.
Q7: What payment method do you accept?
A : We recommend our users to use PayPal or credit card. And any other payment solutions supported by Avangate we also accept. Such as Bank/Wire Transfer, PO, Check/Money Order, Fax, etc.
Q8: When and how can I get the software I ordered?
A : Once you complete the online order, our technical support will send you license information within 24 hours (usually it is very fast).
Q9: What is your refund policy?
A : We'll hold the 14-day money back guarantee if our products cannot normally work with error or bug. But sometimes the software doesn't work well due to improper operation. We strongly suggest you contact our support team for help first with detailed problem description. In addition, we do not accept irrational and no reason refund.
Q10: I didn't receive the license code for several hours after my purchase. Why?
A : The possible reasons might be:
- Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
- You provided invalid email address when you ordered the software.
- Your email service provider rejects emails from unknown senders.
Please contact us to ask license again for reason 2/3 or other reasons.
Q11: I tried to purchase your products through Paypal, but after I entered my credit card info, it just hung. I tried two different browsers, it didn't work. Will you charge me twice?
A : Please don't worry about the double charge on your account. It is secured by Paypal and it seldom happens. If it really happens, we will make the refund to you once we confirm the double charge on your account.