For Purchase and
Technical Questions

Here you'll find answers to common questions about E-iceblue's Spire product series, covering both purchase and technical topics, so you can get solutions more efficiently.

Q1:What are the differences among Developer License, Developer OEM License, Site Enterprise License, and Site OEM License?

A: One Developer Small Business authorizes One developer to utilize our product to create an unlimited number of applications which can be deployed at One geographic location in your organization (internal use only). It does not allow distribution of your custom applications to public-facing websites, docker or SaaS/PaaS/IaaS projects.
One Developer OEM authorizes One developer to create an unlimited of custom applications using our product, and the applications are allowed to be distributed in any form to any number of geographic locations.
One Site Small Business authorizes up to 10 developers to create an unlimited number of applications which can be deployed at up to 10 geographic locations. It does not allow distribution of your custom applications to public-facing websites, docker or SaaS/PaaS/IaaS projects.
One Site OEM authorizes up to 10 developers to create an unlimited number of custom applications using our product, and the applications are allowed to be distributed in any form to any number of geographic locations.

Note: A geographic location is defined as a unique Mac Address/Machine ID.

Q2:Do all developers should be licensed or just the one working directly using the e-iceblue libraries?

A: All developers who are working on the project need to be licensed.

Q3:Can the licensed libraries be used on multiple machines ?

A: Yes, the licensed version can be installed on multiple machines (Test, development, and production servers). Please note that One Developer Small Business authorizes One developer to utilize our product to create an unlimited number of applications which can be deployed at One geographic location (identified by a unique machine ID). If your usage exceeds the limitation, the warning message won’t be removed successfully moved. To remove these warning messages on these machines, you will need to upgrade to a higher-level license. The higher-level license provides more flexibility and can be used across multiple deployment locations.

Q4:How long can I get free updates & free support ?

A: Free updates & free priority support is provided for a full version cycle or maximum 1 years. if version 3.5 is purchased, the last free update is v4.4 or the version when available at the end of the 1 year period.

Q5:Why Renew Subscription ?

A: When you buy a license you get a full year's subscription to software updates. When your subscription is near to its end, we send you an email to remind you to renew your subscription. Without a subscription you can still use the product and get support, but you do not get new features or fixes.
If you have a problem that requires a hot fix but do not have a current subscription, you will have to renew before you can benefit from the fix. You can renew your subscription either when we send you a reminder or at any other time.
If your subscription expires in December and you buy a renewal early, say in September, the renewal adds twelve months to your subscription from the expiry date. Renewing an existing subscription is cheaper than renewing an expired subscription.
While your subscription is still running, adding a year to the subscription costs 60% of the current product price. To re-activate an expired subscription costs 75% of the current product price.

Q6:What will happen for a license beyond 1 year?

Can our existing clients continue using the solution without having to purchase a new license?
A: Yes, your clients can continue using the solution without having to purchase a new license.

Can we continue deploying to new customers?
A: You can still use the license and of course deploy to new customers. But the service of free product update and preferential support are not available until you renew your license.

Will the 'Evaluation Warning' messages reappear?
A: After one year, if you download and install the latest version, the 'Evaluation Warning' messages will appear. If you keep using the old version, it won't.

Do we need to buy a new license to continue any development (i.e. do we simply lose support & access to any new versions)?
A: We offer life-time free technical support but 1 year free update service only. We recommend you renew your license because some new functions/features/hotfix can only be used in new version. And after renewing your license you will have our free preferential technical support.

Q7:I have purchased Spire.Doc and Spire.XLS, but when I use them in the same project, it failed. How to use your Spire.XLS and Spire.Doc in the same project?

A: Please note that the latest version of each of our product dlls is independent, there is no interdependency. You can freely combine and use them in a project without any DLL version incompatibility. Please refer to how to apply two license files to use them normally by applying the license files you purchased.

Q8:Can I use your Free product together with the commerical product?

A: Kindly note that the free product and the commercial product are not compatible with each other. For example, you could not use Free Spire.XLS and commerical edition of Spire.PDF together.

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